Solterra Senior Living

The reviews for Solterra Senior Living present a mixed picture of the facility, with some reviewers expressing deep concerns and dissatisfaction, while others praise the staff and environment. Key points from the reviews include:

• Several reviewers reported significant issues with the care provided, including medication errors, high staff turnover, and a lack of responsiveness to resident needs. Concerns were raised about the quality of management and the treatment of staff, leading to a negative work environment.
• On the positive side, some reviewers highlighted the compassionate and attentive staff, clean facilities, and the efforts made to help residents adjust and feel at home. The kindness shown to residents and the quality of the programs offered, even during challenging times like the Coronavirus pandemic, were commended.
• However, other reviews pointed out problems such as miscommunication about services, rapid changes in directorship, and a decline in the level of care over time. Issues with cleanliness, such as unpleasant odors and poor maintenance, were also mentioned.
• Some reviewers had positive personal experiences, noting the friendly and welcoming community, the absence of unpleasant smells typically associated with senior living facilities, and the high level of cleanliness.
• Contrastingly, there were reports of inadequate training for staff, leading to negative outcomes for both employees and residents. The lack of stability in management and care standards was a recurring theme in several reviews.
• Despite the criticisms, there were also stories of residents who were very happy with their living situation, enjoying social activities, good food, and a caring staff.

In summary, while some reviewers highly recommend Solterra Senior Living for its staff and environment, others urge caution due to experiences of poor care, high staff turnover, and management issues. Prospective residents and their families may want to consider these mixed reviews carefully.