Solstice Senior Living At Fenton

Positive Feedback:

• Residents and their families appreciate the welcoming and accommodating staff, highlighting individuals who go above and beyond in their roles.
• The environment is described as inviting, with a warm atmosphere and décor that feels like home, avoiding the sterile feel of some facilities.
• Activities and amenities, including in-house rehab and healthcare services, contribute to a positive living experience.
• The community is praised for its cleanliness and the happiness of its residents, with staff members making significant efforts to address concerns and improve services.

Areas for Improvement:

• Some reviews mention a decline in food quality, with complaints about meals being cold or resembling boxed dinners rather than the promised fine dining.
• Staffing issues have been noted, including challenges in maintaining a consistent and full team, which impacts the quality of services.
• Concerns about the facility's physical environment, such as the lack of windows in common areas and the need for more natural light and stimulating activities.
• Financial aspects, including a non-refundable community fee, have been points of caution for some families.

General Sentiment:

• Overall, the sentiment towards the facility is positive, with many families and residents finding it a welcoming and caring community.
• Management and staff are recognized for their efforts to address concerns and improve the resident experience.
• While there are areas for improvement, particularly in food service and staffing, the community's strengths in creating a warm and inviting atmosphere are highly valued.