Solstice Senior Living At Fairport

Positive Reviews:

• Many visitors and residents find the staff and community friendly and welcoming.
• The facility is praised for its beautiful grounds and nicely decorated public spaces.
• Residents enjoy a family atmosphere, with 3 meals a day, housekeeping, and inclusive monthly activities.
• Special events like the Easter egg hunt are highlighted as enjoyable community activities.
• Some employees express a deep sense of fulfillment and pride in their work, describing the atmosphere as family-like and the resident community as engaging and enriching.
• The facility is considered a good value for independent seniors, offering friendly staff, companionship at meal times, and prioritizing resident care and comfort.

Negative Reviews:

• Concerns are raised about the management of waste, particularly the collection of disposable meal containers, which could lead to hygiene issues.
• Some reviews criticize the food quality and portion sizes, with one noting a lack of consideration for residents with dietary restrictions like diabetes.
• There are complaints about the staff turnover rate and the dual roles of housekeeping staff, which some believe affects the quality of service.
• A visitor expressed dissatisfaction with the management's handling of personal property and security after a resident's passing.
• One review mentions sub-par food quality and issues with meal delivery, alongside a general concern about cleanliness and odors within the facility.

Mixed Reviews:

• While some reviews praise the facility and staff, others express concerns about specific operational aspects, such as food service and staff management.
• The community's efforts to maintain a safe environment during COVID-19 are noted, though some operational choices have led to concerns.