Solaris Healthcare Windermere

Reviews of Solaris senior living facility present a mixed picture, highlighting both positive and negative experiences. Some reviewers praise the caring and professional staff, the clean and odor-free environment, and the facility's ability to provide comfort and support during difficult times. Specific staff members and departments, such as the activities director and the therapy team, receive commendations for their exceptional service and dedication to residents' well-being.

However, other reviews express concerns about the level of care and attention provided to residents. Complaints include unresponsive staff, poor food quality, and inadequate maintenance of the facility. Some reviewers have observed a lack of proper hygiene practices among staff, which raises concerns about the spread of infections. The handling of residents with specific needs, such as those with Alzheimer's, has also been criticized, with some families feeling that the facility is not equipped to provide the necessary care.

Despite these criticisms, there are accounts of positive experiences, with families expressing gratitude for the compassionate care their loved ones received. The facility is described as a home away from home, offering a range of activities and amenities that contribute to a pleasant stay. The staff's willingness to address and correct mistakes is also noted, indicating a commitment to continuous improvement.

Overall, the reviews suggest that while Solaris has areas that require attention and improvement, many families have had positive experiences with the facility. Prospective residents and their families are encouraged to consider both the positive and negative feedback when making a decision about senior living options.