Solaris Healthcare Lake Bennet

Positive Reviews:

• Residents and their families have praised the facility for its wonderful staff, bright spirits, and excellent accommodations. The food and rehabilitation services are also well-received.
• Many reviews highlight the caring, professional, and attentive nature of the staff, including doctors, nurses, aides, and administrative personnel. Specific staff members have been mentioned for their dedication and exceptional care.
• The facility is described as clean, fresh, and welcoming, with a home-like ambiance that impresses visitors and residents alike. The cleanliness and lack of unpleasant odors are particularly noted.
• Rehabilitation services, including physical therapy, have been praised for their effectiveness and the professional, friendly staff.
• Activities and programs for residents are appreciated for improving both physical and mental health, with some residents experiencing significant improvements in their ability to communicate and interact.

Negative Reviews:

• One review strongly criticizes the facility, stating it is unacceptable and does not deserve any stars.
• Professionalism and management have been called into question by a potential employee, citing an unprofessional experience related to job orientation and communication.
• Customer service issues were mentioned, specifically regarding insurance verification and a perceived lack of helpfulness.

Overall:

The majority of reviews for the facility are overwhelmingly positive, with many families and residents expressing satisfaction with the care, cleanliness, and staff professionalism. While there are a few negative experiences noted, the positive aspects such as the attentive and caring staff, clean and welcoming environment, and effective rehabilitation services are consistently highlighted.