Smiths Mill Health Campus

Positive Reviews:

• Many reviewers praised the cleanliness of the facility and the quality of the food, with options to choose from a menu.
• Staff members were frequently mentioned as being friendly, helpful, and providing excellent care, with specific commendations for their compassion and professionalism.
• The facility itself was described as beautiful, clean, and modern, with a welcoming atmosphere that feels like home.
• Several reviewers highlighted the comprehensive care programs, skilled nursing, and therapy teams, as well as the quality of the meals prepared by the chef.
• Some family members noted the facility's compliance with safety protocols, especially regarding COVID-19, and appreciated the frequent updates and accommodations for visits.

Negative Reviews:

• Some reviewers reported issues with understaffing, particularly in the skilled nursing facility, leading to delayed responses to call buttons and inadequate assistance for residents.
• There were complaints about unprofessional behavior from the staff, including inappropriate discussions and a lack of professionalism when handling inquiries.
• A few reviewers expressed concerns over the facility's handling of new admissions despite the apparent lack of adequate staff to provide proper care.
• One reviewer had a particularly negative experience with the rehab section, citing a lack of assistance and care post-surgery.

Mixed Feedback:

• While many reviews praised the staff and the quality of care, there were notable exceptions where the level of service did not meet expectations, particularly in terms of responsiveness and staffing levels.
• The quality of the food and the cleanliness of the facility were consistently praised, but these aspects were overshadowed in some reviews by concerns over care and staffing.