Smith Health Care

Many families have shared their experiences with Smith Health Care, offering a range of perspectives. Positive reviews highlight the facility's cleanliness, the staff's friendliness, and the high level of care provided. Families appreciate the communication from the staff, the attention to residents' needs, and the overall environment that feels like home. Several reviewers noted the facility's efforts during the pandemic to keep families informed and residents safe. Some residents themselves have praised the care they received, mentioning the support in regaining independence and the quality of medical and physical therapy services.

However, there are also critical reviews concerning the facility's management and staffing. Concerns have been raised about the director of nursing's attitude, staffing levels, and the treatment of both employees and residents. Some reviews mention a lack of proper equipment, heavy workloads for staff, and instances of neglect or inadequate care. There are also reports of disrespectful behavior towards employees and families, and issues with cleanliness and safety protocols.

While many testimonials commend the facility for its compassionate care and positive impact on residents' lives, others urge caution, citing management practices, staffing issues, and concerns about resident safety and well-being. The mixed reviews suggest that while some have had excellent experiences, others have faced significant challenges.