Simpson at Jenner's Pond, a CCRC

Summary of Reviews for Jenner's Pond Retirement Community:

• Some visitors and family members have praised the facilities, the caring staff, and the beautiful scenery, noting positive experiences with the community and staff going above and beyond.
• Concerns have been raised about the financial arrangements, particularly regarding the substantial "Entrance Payment" and the terms for its return upon a resident's departure or death, with some describing the contract terms as vague and potentially unfavorable.
• Several reviews have expressed dissatisfaction with the level of care and management, including allegations of neglect, unprofessional behavior by staff, and issues with the handling of personal and sensitive information.
• There have been complaints about the handling of residents' finances and property, with some alleging that money and belongings have been mishandled or that there has been a lack of transparency regarding financial transactions.
• Some reviews have highlighted issues with the facility's maintenance and responsiveness to concerns, including problems with room temperatures and allegations of inadequate responses from management to complaints.
• There are mixed feelings about the community's environment, with some finding it a welcoming and comfortable place to live, while others have had negative experiences, particularly regarding the quality of care and administrative practices.

Overall, while there are positive remarks about the community and some of its services, there are significant concerns regarding financial policies, resident care, and management practices that potential residents and their families may want to consider.