Silvermark Assisted Living Plano

Positive Reviews:

• Many reviewers highly recommend Silvermark for its passionate and caring staff, including the Executive Director and Wellness Director, who make residents feel at home.
• Residents feel safe, and the care staff is described as kind, compassionate, and incredible. The facility is praised for its cleanliness, good food, and welcoming atmosphere.
• Low staff turnover ensures familiar faces for residents, contributing to a sense of family and home. The facility's updates and maintenance are well-received, making it a beautiful and welcoming environment.
• Special mention of the facility's ability to handle medical needs effectively, such as post-surgical care, showcasing their attention to detail and commitment to resident health.
• Visitors and family members appreciate the friendly and attentive staff, the pleasant atmosphere, and the facility's efforts to make everyone feel welcome.

Negative Reviews:

• One review reports a serious incident where a resident suffered from falls and contracted COVID-19, leading to a tragic outcome. This review highlights concerns about negligence and safety.
• Another review criticizes the staff for being more interested in personal conversations than in caring for the residents, indicating a disappointing experience with the level of care provided.

Overall:

While the majority of reviews for Silvermark are overwhelmingly positive, praising the staff's care, the facility's environment, and the overall quality of life for residents, there are isolated reports of serious concerns. Prospective residents and their families should consider these reviews to make an informed decision while also conducting their own due diligence.