Silverado North Shore Memory Care Community

Reviews for Silverado Senior Living facilities present a mixed picture, with many praising the care, environment, and staff, while others raise serious concerns about professionalism and resident treatment.

• Several reviewers commend Silverado for its outstanding care, engaging activities, and the warm, professional demeanor of its staff. Families of residents note the positive environment, the cleanliness of the facilities, and the comprehensive care their loved ones receive.
• One reviewer highlighted witnessing a resident being mistreated without any subsequent investigation or action taken by the facility, leading to their termination after trying to advocate for the resident.
• Critiques include observations of staff behaving unprofessionally, with one reviewer comparing them to "prison guards" and noting a negative energy within the facility. Concerns about the facility's focus on profit over care, issues with bed bugs, and a lack of responsiveness to staff and resident needs were also mentioned.
• Positive feedback mentions the facility's cleanliness, the variety of activities available to residents, and the welcoming nature of both the staff and the community. The open spaces, quality of food, and the overall atmosphere are highlighted as reasons for satisfaction.
• Some reviews express dissatisfaction with the hiring process and communication from the facility's management, describing it as unprofessional and disorganized.

In summary, while many reviews praise Silverado for its care quality, staff professionalism, and facility amenities, there are significant concerns regarding staff behavior, management practices, and the overall treatment of residents and potential employees.