Silver Lake Healthcare Center

Reviews of the senior living facility present a mixed picture, with some highlighting positive experiences and others expressing significant concerns. Positive comments include praise for the knowledgeable and friendly staff, particularly in the rehab department, and the activities department's efforts to facilitate communication through video calls and window visits during the pandemic. Several reviewers noted that their loved ones seemed happy and well-cared for, receiving excellent rehab care and attention from caring nurses and aides.

However, there are numerous negative reviews that raise serious issues. Complaints include inadequate staffing, unresponsiveness to residents' needs, and instances of disrespect and harassment by staff. Some reviewers reported observing poor hygiene and a lack of professionalism, with one noting that their loved one had not been changed or helped with dressing for several days. Concerns were also raised about the facility's management and the quality of care, with some suggesting that the facility should be closely monitored or even shut down.

One reviewer shared a positive experience where a nurse went above and beyond to accommodate their grandmother with Huntington's Disease, providing exceptional care and making the family feel comfortable. Another reviewer noted improvements in their diet and care after raising concerns, highlighting the facility's potential to address issues when they are brought to attention.

On the other hand, some reviews criticized the facility's administration and human resources for being rude and unprofessional. There were also reports of personal items being stolen and a general lack of attention to residents' well-being. One detailed account from a former patient described creating their own therapy plan due to perceived neglect and advised families to keep a close watch on their loved ones and their belongings.

In summary, while there are instances of compassionate care and positive outcomes, there are also significant concerns about staffing, professionalism, and the overall quality of care at the facility. Prospective residents and their families should carefully consider these reviews and conduct thorough research before making a decision.