Silver Heights Skilled Nursing and Rehabilitation

Positive Reviews:

• Many reviewers appreciate the caring and helpful staff, highlighting significant improvements in their loved ones' health and mobility.
• Several reviews commend the new administrative staff for making positive changes, improving the environment and culture within a short period.
• Residents and their families feel a sense of compassion and genuine care from the staff, noting an upbeat atmosphere and professional service.
• Some reviewers specifically thank the facility for accommodating veterans and providing excellent respite care, acknowledging the effort to make residents feel at home.

Negative Reviews:

• Concerns about cleanliness, including lost clothing and unattended oxygen tanks, have been raised, with some noting a nonchalant response to complaints.
• One review criticizes the facility for the lack of attention to residents, suggesting systemic issues with staffing and patient care across the industry.
• Complaints about the facility being outdated and having a strong urine smell in the halls, indicating a need for better maintenance and cleanliness.
• Accusations of the facility creating fake positive reviews to improve its image have been mentioned.

Overall:

While there are significant concerns about cleanliness and attention to detail, many reviews highlight the caring nature of the staff and the positive impact on residents' health and well-being. The new management has been praised for making substantial improvements, suggesting a trend towards better care and service.