Silver Creek By Bonaventure

Positive Reviews:

• Beautiful senior retirement living in Puyallup with exquisite service and food. Staff are friendly and welcoming, creating a happy environment for residents.
• Significant improvements noted with a soft remodel enhancing the decor and furnishings. Staff are helpful and attentive, offering refreshments and engaging with residents warmly.
• Staff praised for being amazing, friendly, and making a priority to connect with residents. The food and activities are highlighted as spectacular and fun.
• Positive experiences shared about the care and attention given to residents, with specific commendation for the compassionate and dedicated team.
• Management and staff at Silver Creek received accolades for their kindness, care, and the vibrant community atmosphere they foster, making residents feel at home.
• Significant turnaround noted with new management, improved food quality, and engaging activities for residents, showcasing a caring and attentive environment.
• Staff engagement and excitement for resident activities have notably improved, contributing to a more positive living experience.
• Commendation for the clean and well-run facility, with staff deeply devoted to residents, enhancing the quality of life for those living there.

Negative Reviews:

• Concerns raised about hiring unvaccinated nurses, potentially putting elderly residents at risk for COVID.
• Complaints about the quality of meals being under par, served cold, and sometimes incomplete, alongside poor service for the cost.
• Issues with care team not being treated with respect by upper management, suggesting a negative work environment.
• Incidents of residents being given incorrect medication, with one case leading to hospitalization, attributed to staff turnover and lack of training.
• Reports of mismanagement, including broken facilities, delayed meal service, and unaddressed complaints, leading to recommendations against placing loved ones in the facility.

Mixed Reviews:

• Some reviews indicate a period of dissatisfaction with services such as meal quality and staff availability, but note recent improvements in management and resident engagement.
• While some experiences highlight concerns over care and management, others reflect significant positive changes and commendations for specific staff members contributing to a better living environment.