Silver Birch Of Mishawaka

Positive Reviews:

• Residents and their families highly recommend Silver Birch, praising the friendly and hardworking staff.
• Many appreciate the large apartments with big windows, good food, and great activities provided.
• The staff, including administration, maintenance, aides, nurses, and physical therapists, are commended for their caring assistance and support, especially during difficult times.
• Some reviewers have followed the Executive Director from previous communities, trusting in the care provided for years.
• The community is described as beautiful, with a warm atmosphere, and the staff as welcoming and happy.
• Employees express love for their jobs, citing the residents and co-workers as family and highlighting the rewarding nature of empowering seniors.
• There is a strong sense of community and teamwork among the staff, with a focus on going above and beyond for residents.

Negative Reviews:

• Some concerns about inconsistent adherence to health and safety protocols, such as mask-wearing.
• Reports of rude nursing staff and dissatisfaction with the handling of medications and resident care.
• Criticism regarding the treatment of employees, particularly those recovering from surgery, and a perceived lack of empathy and support.
• Issues with bed bug infestations and reliance on agency staff have been mentioned, alongside a focus on census and bonuses over resident care.
• There are alarming reports of medication mix-ups, neglect in resident care, and inadequate responses to complaints and concerns raised by family members.

Overall:

While many reviews of Silver Birch are overwhelmingly positive, highlighting the caring staff, excellent facilities, and strong community spirit, there are significant concerns regarding health and safety protocols, employee treatment, and specific instances of neglect. Prospective residents and employees may want to consider these reviews carefully.