Silver Birch Of Michigan City

Negative Experiences:

• Some reviewers reported poor customer service, terrible communication, and lack of transparency about the facility.
• Concerns were raised about the handling of COVID-19 cases and inappropriate behavior by staff.
• One review mentioned a serious issue with bedbugs, suggesting a lack of cleanliness.
• There were also complaints about specific employees, including allegations of child neglect and rudeness.

Positive Experiences:

• Many reviewers praised Silver Birch for its affordability for low-income seniors and its welcoming addition to the Michigan City healthcare community.
• The leadership team and staff received compliments for their passion, professionalism, and dedication to serving seniors.
• Residents and their families appreciated the beautiful facilities, spacious rooms, tasty food, and the variety of activities available.
• Staff members, including those in the dietary department, expressed satisfaction with their jobs, highlighting flexible hours, a great work environment, and the opportunity to make a difference in residents' lives.
• Partnerships with local organizations and potential collaborations with the community were also highlighted as positive aspects.

Mixed Reviews:

• While some reviews highlighted issues with staff behavior and facility management, others praised the staff for being friendly, helpful, and caring towards residents.
• The quality of care and the range of activities offered were consistently mentioned as positives, despite the negative aspects noted by some reviewers.