Silver Birch Of Fort Wayne

Positive Feedback:

• Many reviews highlight the beautiful community, both inside and out, and the high quality of care provided.
• Staff members, including the marketing director and activities personnel, are praised for their enthusiasm, caring nature, and ability to make life comfortable and engaging for residents.
• The community is described as vibrant, with spacious studios and one-bedroom apartments, great activities, and delicious food. Residents and their families appreciate the warm and welcoming atmosphere.
• Employees find Silver Birch to be a great work environment with opportunities for growth and a sense of family among staff and residents.
• The facility's commitment to cleanliness, especially during the COVID-19 pandemic, is noted and appreciated.

Negative Feedback:

• Some reviews express concerns about the level of care, mentioning instances of neglect, understaffing, and issues with medication management.
• There are complaints about the lack of hot breakfast options and the absence of cooks on certain days.
• One review mentions a troubling incident involving a resident being kicked by an employee, suggesting a need for investigation and improvement in resident care and safety.
• Understaffing issues are highlighted, with one visitor observing a situation where a worker was overwhelmed due to being one of only two staff members available for an entire building.
• Concerns about pest infestations and a lack of transparency about these issues to new residents and employees are also mentioned.
• Employee appreciation and honesty from management are cited as areas needing improvement.

Mixed Feedback:

• While many reviews praise the community and staff, concerns about care quality, staffing, and facility management suggest areas for potential improvement.
• The community's mission and the dedication of certain staff members are highlighted positively, but some experiences indicate a need for more consistent care and support.