Silver Birch

Positive Reviews:

• Residents and their families have praised Silver Birch for its excellent care, friendly and welcoming staff, and the sense of community it fosters among residents.
• Many reviews highlight the clean and beautiful facility, the variety of activities available, and the quality of meals provided.
• Staff members, including management and the culinary department, are commended for their professionalism and the warm, inviting atmosphere they create.
• Some residents have expressed satisfaction with the level of independence they can maintain while still receiving the necessary support.
• Family members have noted the positive impact of the social activities on their loved ones, mentioning how it has improved their quality of life.

Negative Reviews:

• Concerns have been raised about a bed bug infestation that was not adequately addressed, with reports of the problem persisting even after extermination efforts.
• There have been complaints about the treatment of residents by some staff and other residents, including an incident involving an elderly woman being unfairly evicted after being attacked.
• A reviewer expressed frustration with the handling of their mother's account after her passing, citing a lack of communication and professionalism from the business office manager and other leadership.

Mixed Feedback:

• While many reviews praise the facility for its care and services, there are significant concerns about specific incidents and management practices that potential residents and their families should consider.
• The facility is recommended for its amenities and staff, but the experiences of some highlight the need for improved communication and problem resolution.