Signature Healthcare Center Of Waterford

Reviews of the senior living facility present a mixed picture, highlighting both commendable and concerning aspects of care and management.

• Several reviewers praise the dedication and care provided by the staff, particularly the rehabilitation team and specific members who offered comfort and support, contributing to quick recoveries.
• One review appreciates the facility for being part of the Signature Family, noting improvements in leadership, care navigation, and sanitation technology, making it a safer environment.
• Positive experiences also include detailed accounts of compassionate nursing staff, effective rehabilitation programs, and a sense of family among the caregivers.
• However, there are significant concerns raised about patient neglect, including lost belongings, inadequate staffing, medication management issues, and a lack of proper communication regarding patient care and discharge planning.
• One particularly distressing account accuses the facility of neglect leading to a patient's deterioration and eventual death, exacerbated by restricted family access during the COVID-19 pandemic.
• Discharge processes have been criticized for being disorganized, with reports of delayed or absent follow-up care, impacting patient recovery and safety post-discharge.
• Despite some positive feedback, there are calls for improvements in bedside manners, staffing levels, and overall patient care and communication.

In summary, while some families have had positive experiences, particularly with the staff's compassion and rehabilitation services, there are serious concerns about patient safety, care quality, and management practices that potential clients should consider.