Siena Gardens Rehabilitation & Transitional Care

Positive Reviews:

• Many reviewers praise the facility for its exceptional care, beautiful and clean environment, and friendly, caring staff.
• The therapy team is highly commended for their great work, especially in post-surgery care.
• The facility is described as looking like a high-end hotel, with beautiful private rooms and amenities such as free Starbucks for families, residents, and employees.
• Several reviewers noted the facility's cleanliness and the quality of the staff, highlighting the caring nature of the nursing and dietary staff.

Negative Reviews:

• Some reviewers express dissatisfaction with the level of personal care, citing instances of infrequent showers and delayed changes for soiled diapers.
• There are complaints about the food quality and the comfort of the beds, with one reviewer mentioning that the food was terrible and served at inconsistent times.
• Concerns were raised about the lack of communication and accessibility, especially for residents in the COVID unit, with one reviewer mentioning difficulty in getting phone access and observing a lack of mask usage.
• There are reports of inadequate preparation for discharge, including unfulfilled promises of arranging physical therapy and necessary equipment like shower chairs and walkers.

Mixed Feedback:

• While many reviews highlight the facility's aesthetics and the staff's friendliness, concerns about specific aspects of care and service quality suggest a mixed experience for some residents and their families.
• The facility is recommended by several reviewers for its care and environment, but others advise caution based on their personal experiences of neglect and unmet needs.