Shuler Health Care/Record Villa

Positive Reviews:

• One reviewer described Shuler Healthcare as a blessing, highlighting the beautiful grounds, kind staff, and a peaceful environment that made their loved one feel valued.
• Another review appreciated the cleanliness, nice appearance of the community, good food, and the value for money compared to other places.
• Some reviewers mentioned that the initial tours and the process of moving in were handled very well, making a good impression.
• A few comments were made about the presence of caring staff and the community being a great place for loved ones.

Negative Reviews:

• Several reviewers criticized the facility for its lack of genuine care, mentioning that the staff and management are primarily focused on money, with instances of residents being mistreated.
• Complaints were made about the lack of activities, poor food quality in some areas, and the overall gloomy atmosphere among residents.
• Some reviews highlighted serious concerns about the administration of medication, the hiring of unqualified staff, and a general disregard for resident welfare.
• There were reports of poor communication and support from management, with one reviewer specifically disappointed by the lack of response to concerns about a loved one's well-being.
• One review detailed a troubling incident involving a resident being attacked by another person within the facility, leading to a police intervention.

Mixed Reviews:

• A few reviews had mixed feelings, noting some positive aspects like cleanliness and initial helpfulness but ultimately expressing disappointment in the level of care and support provided over time.