Shenandoah Vly Westminster-Canterbury

Positive Reviews:

• Staff and residents are described as warm, caring, and kind, creating a welcoming environment.
• Leadership and staff, including the Bistro team and chefs, are praised for their dedication and ability to inspire.
• Residents express satisfaction with the community, citing attentive staff and a great living experience.
• Facilities such as a large saltwater indoor swimming pool and a well-equipped exercise room are highlighted as superb amenities.
• Community activities, including volunteer work and car collections, are appreciated for their diversity and engagement.
• The cleanliness of the facility and professionalism of the staff are commended.
• Employees express love for their workplace and the people they work with.

Negative Reviews:

• Concerns about resident safety, with reports of a resident going missing more than once.
• Financial interests are criticized for being prioritized over resident safety and concerns.
• Complaints about inadequate care leading to injuries, such as falls resulting in broken hips.
• Accusations of dishonesty and profit-centered management, with a recommendation against the facility for those concerned about their parents' well-being.
• Criticism of upper management for cutting corners, such as using powdered eggs, which allegedly has dire consequences for residents.

Mixed Reviews:

• While some reviews highlight the positive aspects of the community and staff, others express significant concerns about safety, care, and management practices.