Shelby Gardens Place

Positive Reviews:

• Residents and their families express high satisfaction, highlighting the caring and compassionate staff.
• Employees describe a positive work environment, emphasizing their love for the residents and the sense of family among staff.
• Many reviews commend the facility for making it feel like a home away from home.
• The dietary department receives praise for providing high-quality food and service.

Negative Reviews:

• Several concerns about the level of care, particularly at night, with reports of inadequate staffing and unattended residents.
• One review accuses the facility of being primarily focused on profit, alleging deceitful practices regarding fees.
• There are reports of cleanliness issues and suggestions that families need to be actively involved to ensure proper care.
• Incidents of perceived racial discrimination and inappropriate handling of residents with dementia have been reported.
• An ambulance service worker reported finding the night staff asleep, causing delays in patient care.

Mixed Feedback:

• While many employees and families praise the community atmosphere and staff dedication, there are significant concerns about management practices, staffing levels, and the quality of care during night shifts.
• Prospective residents and their families are advised to consider both the positive experiences shared and the serious concerns raised in some reviews.