Sheffield Bay

Positive Reviews:

• A staff member was praised for being patient, calm, knowledgeable, and genuinely caring towards patients and their families.
• The facility was described as beautiful, warm, and inviting, with a homely feel. The staff was commended for going above and beyond, creating a family-like atmosphere.
• One review highlighted the excellent care provided over almost 6 years, including attentive and sincere staff, rapid response to issues, and creative problem-solving without over-reliance on medication. The facility was praised for its communication, especially during COVID, and was referred to as the gold standard.
• The staff was described as friendly and caring, with plenty of organized activities and entertainment that residents enjoy. The transition for new residents was noted as much easier thanks to the supportive environment.

Negative Reviews:

• Concerns were raised about upper management quitting and a nurse taking over, leading to the firing of competent employees and rehiring of those previously dismissed for serious mistakes. The review mentioned unprofessional behavior, lack of proper care for residents, and suggested looking for a higher-rated facility.
• Another review warned against working there due to inadequate staffing, violation of regulations, and neglect of residents' needs. The management was criticized for failing to address these issues.
• A staff member responsible for answering phones was described as rude and condescending.