Shavano Park Senior Living

Shavano Park Senior Living has received a variety of reviews from residents and their families. Many express gratitude for the caring and professional staff, highlighting individuals who have gone above and beyond in assisting with transitions, healthcare, and daily living needs. The facility is praised for its cleanliness, quality of meals, and the range of activities available to residents.

Several reviews specifically commend the staff for their dedication, mentioning how certain team members have made significant positive impacts on their loved ones' lives. The community is described as a place where residents receive 24/7 care, with a team that treats them like family. The executive director and head nurse are noted for their availability and responsiveness to concerns, contributing to a sense of trust and peace of mind for family members.

However, there are also critical reviews discussing issues such as staffing and leadership challenges, neglect, and concerns over resident care. Some reviews mention high turnover, lack of hot water, and delays in assistance. There are also allegations of deceitful practices and dissatisfaction with how complaints are handled. These negative experiences contrast sharply with the positive feedback, suggesting variability in resident and family experiences.

Overall, while many reviews highlight the compassionate care and professional management at Shavano Park Senior Living, there are significant concerns that potential residents and their families may want to consider. The facility has been described as both a loving home for seniors and a place where improvements are needed, indicating that experiences can vary widely.