Shanoan Springs Nursing And Rehabilitation

Positive Feedback:

• Staff members are described as kind, courteous, and helpful, often going out of their way to assist visitors and answer questions.
• Residents are treated with dignity and kindness, and the care provided is appreciated by family members.
• The location is praised for its proximity to Shannon Springs Park and its view, especially during the Festival of Light.
• Some reviews highlight the facility's cleanliness and the absence of unpleasant odors common in some nursing homes.
• Several reviewers commend specific aspects of care, including the construction of a covered walkway for a resident's dog and the overall excellent care received by residents.
• The staff's teamwork and the quality of patient care are highly recommended by a nurse.

Negative Feedback:

• One review describes the experience as a "nightmare" without further details.
• Concerns are raised about the noise level, making it hard for visitors to communicate with residents.
• Management and communication issues are mentioned, including problems with the handling of personal belongings and room changes.
• Some reviews criticize the facility's physical layout, noting the lack of in-room bathrooms and an unconventional entrance through the dining room.
• There are complaints about the treatment of employees, including issues with suspension for medical reasons and overall disrespect.
• A decline in care quality and staff changes are noted, with a call for ownership to make improvements.
• Warnings against taking loved ones to the facility if expecting care are expressed.

Mixed Feedback:

• While some reviews praise the care and environment, others express dissatisfaction with management, staff behavior, and facility layout.
• The facility is described as small and community-focused, with both positive and negative aspects of such an environment highlighted.