Shangri-La Rehab & Living Center

Reviews of the facility present a mixed picture, with some expressing serious concerns and others praising the care and environment.

• Several reviews highlight significant safety and care issues, including a resident being scalded by a hot drink, inadequate response to basic health and safety questions, and instances of neglect such as residents being left in urine-soaked beds.
• Concerns were raised about the professionalism and competence of the staff, including unexplained staff vaccination policies, unprofessional administrators, and underpaid nurses leading to low-quality care.
• Some reviews mention the facility being understaffed, with care and essential services being withheld, and describe the food as inadequate.
• On the positive side, many reviews commend the staff for treating residents like family, providing excellent care, and creating a home-like atmosphere. The staff is described as lovely, caring, and great to work with, contributing to a positive environment for both residents and employees.
• Improvements in the facility and care quality are noted in some reviews, mentioning great new staff, maintenance upgrades, and excellent dietary changes.
• However, there are also reports of serious neglect leading to hospitalizations and, in one case, a death attributed to the facility's lack of care.

In summary, while there are heartfelt endorsements of the staff and care provided at the facility, there are also grave concerns about safety, professionalism, and overall quality of care that potential residents and their families should consider.