Serenity Place I

Positive Reviews:

• Facility is very clean, with newly remodeled amenities including a beauty shop, dining area, and activities area.
• Staff members are described as friendly and helpful.
• Residents have access to spacious rooms with ample closet and shelf space.
• Meals are freshly prepared, and the facility has a happy atmosphere with various activities and local groups visiting to entertain.
• The facility is surrounded by woods, offering peaceful views and wildlife sightings.
• There are efforts to engage residents with games, movie nights, and music, catering to memory care.
• Testimonials highlight the caring and supportive nature of the staff, making transitions smooth and ensuring residents feel at home.

Negative Reviews:

• Concerns about potential separation of couples due to differing care needs.
• Reports of neglect, such as residents being left unattended and issues with medication management.
• Complaints about management's treatment of staff and lack of activities for residents.
• Allegations of poor handling of resident health issues and complaints leading to serious consequences.
• Issues with staff behavior, including spending time on personal activities instead of caring for residents.

Mixed Reviews:

• Some reviews express satisfaction with the care and environment, while others raise serious concerns about management and staff behavior.
• Facility amenities and cleanliness are consistently praised, but staff shortages and management practices are areas of concern.