Serenity Gardens

Positive Reviews:

• Many reviewers, including healthcare professionals and family members of residents, have praised Serenity Gardens for its exceptional care, especially during the Covid-19 pandemic.
• It's highlighted as a loving and caring environment, particularly for elders with dementia, providing a group home atmosphere rather than a nursing home setup.
• Staff members, including the facility director Rusty Jordan, are commended for their dedication, professionalism, and the loving care they provide to the residents.
• The facility is described as clean, well-maintained, and like a home, with fresh, tasty meals and a family-like atmosphere.
• Some reviewers have shared personal stories of their loved ones thriving at Serenity Gardens, appreciating the regular communication and the personalized attention their family members receive.

Negative Reviews:

• One review expressed dissatisfaction with the handling of emergency situations, such as hurricane evacuations, and described an incident perceived as unprofessional and insensitive.
• Another reviewer criticized the staff's behavior as rude, particularly during a delivery interaction, raising concerns about entrusting family members to their care.

Overall:

While Serenity Gardens has received numerous positive reviews for its care, environment, and staff, there have been isolated reports of negative experiences. Prospective clients are encouraged to consider both the commendations and criticisms to make an informed decision.