Serenity

Positive Reviews:

• Employees find Serenity to be the best work environment, appreciating the residents and the supportive staff.
• Family members of residents in Memory Care have noted the staff's care and respect, highlighting the personalized attention to likes and dislikes.
• The initial contact, tour, and transition for new residents are described as first-class, with caring staff, delicious food, and a great atmosphere.
• Long-term observations reveal a focus on community and resident well-being, with management meetings dedicated to enhancing the living environment.
• Teamwork is highly valued among staff members, contributing to a positive working and living environment.
• Recent changes have led to improvements in care, particularly in the Memory Care unit, with a higher caregiver-to-resident ratio and all caregivers being certified nursing assistants (CNAs).
• Visitors and family members have praised the caring nature of the staff, the cleanliness and beauty of the facility, and the quality of care and food.

Negative Reviews:

• A significant change in staff has been noted, with concerns about the shift from a home-like atmosphere to a more business-oriented approach, affecting the quality of care and resident engagement negatively.
• Some residents reportedly prefer to stay in their rooms due to unengaging activities.

Overall:

Serenity has received numerous positive reviews for its caring staff, quality of care, and the environment provided for both residents and employees. However, there have been concerns about changes in staff affecting the quality of care and the home-like atmosphere. Despite this, many have found Serenity to be a place of comfort and care for their loved ones.