Senior Retreat at Park Crossing

Positive Reviews:

• Several reviewers found the facility to be a great choice for their loved ones, appreciating the clean environment, home-like setting, and the small number of residents which they believed would lead to better care.
• Staff members were frequently described as friendly, knowledgeable, and willing to help, with activities such as chair exercises and painting mentioned positively.
• Some reviewers highlighted the quality of the food and the professional demeanor of the staff, with one noting the involvement of gerontology students from UNCC as a positive aspect.
• The concept of a family home with a favorable staff-to-resident ratio was praised, and the management’s accommodation to special needs and preferences was appreciated.

Negative Reviews:

• Several reviewers expressed dissatisfaction with the management, particularly the owner, describing them as focused solely on profit, with frequent and drastic rate increases and a lack of empathy.
• Complaints about high staff turnover, poor communication and care, and a lack of activities were common among the negative reviews.
• One review warned of the owner’s tendency to make promises to prospective residents and their families that were not kept after moving in.

Mixed Feedback:

• While some reviews praised the facility and staff, others criticized the management’s practices and lack of genuine care for residents and staff.
• One review questioned the authenticity of a negative review, suggesting it might be from a competitor, and shared a positive experience from a similar facility in a different location.

Overall, the reviews present a mixed picture, with many praising the facility's environment and staff, while others raise serious concerns about management practices and the overall quality of care.