Senior Commons At Powder Mill

Positive Reviews:

• Senior Commons at Powdermill is praised for its safe environment and friendly, great staff, providing peace of mind for families.
• Visitors and professionals in the senior living industry commend the facility for its spacious rooms, innovative care, and support for residents with dementia.
• Residents enjoy the food and feel comfortable and respected, with staff responsive to feedback and needs.
• Positive changes and improvements in care and staff engagement have been noted, especially in the Memory Care unit.
• Tours and interactions with staff are highlighted as exceptional, with the facility being clean, welcoming, and accommodating.

Negative Reviews:

• Concerns about staff vaccination policies and staffing levels affecting visitor policies and care quality.
• Issues with apartment maintenance, lack of compensation for damages, and high staff turnover are mentioned as significant problems.
• Allegations of gross incompetence, negligence, and misconduct leading to a resident's death and subsequent license revocation (under appeal).
• Reports of unprofessional behavior by management and staff, including yelling at employees in front of residents.
• Complaints about inadequate care in the Memory Care unit, including neglect in personal care and unattended medical needs.

Mixed Reviews:

• While some families have had positive experiences with the care and community at Senior Commons, others have faced challenges and dissatisfaction, leading to a mixed overall impression.