Senior Care At Holland Lake

Reviews of Holland Lake Nursing & Rehab are mixed, with some families expressing gratitude for the care provided to their loved ones, while others share distressing experiences. Positive feedback highlights the friendly and helpful staff, with specific mentions of individuals who went above and beyond in assisting with registration, answering questions, and providing excellent care during rehab stays. The facility is praised for its home-like atmosphere, attentive care, and effective therapy program. Long-term employees, including the Director of Nurses and the Administrator, are noted for their commitment, suggesting a stable and dedicated team.

However, several reviews raise serious concerns about patient care and management practices. One review details a distressing incident where a patient's surgery wound became heavily infected due to alleged negligence, leading to a prolonged hospital stay and significant distress for the family. Other complaints include issues with cleanliness, under-staffing, cold food, medication errors, and unresponsiveness to concerns raised by family members. Some reviews also criticize the facility's corporate office for billing issues and lack of communication regarding refunds.

Despite the mixed reviews, some families and staff members describe Holland Lake as a caring community that feels like family, with a strong emphasis on teamwork and resident well-being. The facility is described as beautiful and clean, with residents reportedly happy with their care. The therapy team and kitchen staff receive special commendation for their efforts in rehabilitation and meal preparation, respectively.

In summary, while Holland Lake Nursing & Rehab has been a source of positive experiences for some, it has also faced significant criticism regarding aspects of patient care and management. Prospective residents and their families may wish to consider these varied experiences when making care decisions.