Seneca Lake Terrace

Positive Reviews:

• Great place to work with a rewarding experience and enjoyable time spent with residents.
• Residents enjoy good meals, personal rooms, and regular activities, though more outdoor and social stimulation is suggested.
• Open and easy communication with management regarding new activities and general concerns.
• Varied options for activities, tailored to residents' preferences.
• Some families report overall satisfaction with the care provided, highlighting cleanliness and attentive staff.
• Close proximity to local amenities and responsive care team noted by family members.
• Facility tours impress with cleanliness, friendly staff, and detailed information.
• Memory care unit receives praise for kind, caring, and well-trained aides.
• Excellent care noted, with attention to medication management, personal hygiene, and dietary options.
• Community environment described as positive, with engaging activities and efforts to involve residents.

Negative Reviews:

• Concerns over high staff turnover, poor management, and lack of communication with families.
• Reports of untrained staff in the memory care unit, low-quality food, and unclean conditions.
• Facility described as worn and in need of updates and repairs.
• Some families express serious concerns for their loved one's safety and well-being.
• Understaffing issues mentioned, affecting resident care and staff morale.
• Criticism of management practices and organizational issues.

Mixed Reviews:

• Some families report needing to remind staff about room cleanliness but are overall satisfied with the care.
• Facility aesthetics and amenities receive mixed feedback, with some suggesting upgrades.
• Lack of certain amenities, like walk-in showers, noted by some as a drawback.