Seaton Chesterfield

Positive Reviews:

• Elmcroft has been praised for its helpful and caring staff, making transitions easy for new residents and becoming like an extended family.
• Residents and their families appreciate the high level of care, especially during difficult times such as transitioning to Memory Care and hospice.
• The staff at Elmcroft, particularly in the Chronicles wing, is noted for their genuine care, creating a safe and loving environment for residents with dementia.
• Professional visitors have noted the cleanliness of the community and the well-being of residents.
• Seaton Chesterfield is highlighted for its community atmosphere, where staff know details about each resident, creating a true sense of belonging.
• Family members appreciate the dedication of staff in assisting with the transition to Seaton Chesterfield, ensuring residents are in good hands.
• Visitors and family members have noted the cleanliness, recent updates, and friendly atmosphere at Seaton Chesterfield, with staff frequently checking on residents.
• The positive attitudes of staff, beautiful renovations, and the overall atmosphere at Seaton Chesterfield have been commended.
• Seaton Chesterfield's staff, including management and the activity director, are praised for being attentive, engaged, and making residents feel special.

Negative Reviews:

• Some reviews indicate a decline in quality since the transition from Elmcroft to Seaton, with criticisms focusing on administration, food quality, and care for staff and residents.
• Concerns have been raised about the facility's focus on aesthetics over the well-being of residents and staff, including issues with meal quality, hot water availability, and outdated emergency notification systems.
• There are reports of poor communication with families, inadequate leadership, and minimal staffing, suggesting a need for operational overhaul.