Seashore Highlands Retirement Community

Seashore Highlands receives a mix of reviews, highlighting both its strengths and areas for improvement. Many reviewers praise the facility for its caring and professional staff, beautiful environment, and the high quality of care provided. The Director, Michelle Daniels, is specifically mentioned for her loving, kind, and responsive nature. The facility offers a range of options including Independent, Assisted, and Memory Support living, with special mention of the unique and beautiful Greenhouse for Memory Care.

One touching account details the extraordinary care and kindness shown to a resident in their last days, including a staffer who went above and beyond by cutting and praying over the resident after her shift. This level of personal attention and genuine care seems to be a common theme among positive reviews.

However, there are concerns raised about the staffing levels and organization of the facility. One review from a family member of a resident in the Memory Care unit points out that the staff-to-resident ratio, while meeting state standards, leaves staff with little time to engage with residents due to their additional responsibilities of cooking, cleaning, and laundry. This review also notes a lack of attentiveness from management to concerns raised and minimal activities for residents. Another review criticizes the facility for being unorganized and understaffed, suggesting that this impacts the level of care provided and indicates a prioritization of profit over understanding and meeting client needs.

Despite these criticisms, the overall sentiment is positive, with many reviewers highly recommending Seashore Highlands for its loving atmosphere, laughter, happiness, and the sense of home it provides to its residents.