Seabrook Pointe

The Blake at Malbis receives a mix of reviews from family members of residents, highlighting both positive experiences and areas for improvement. Many reviewers praise the facility for its caring and professional staff, engaging activities, and the overall sense of community and home it provides. The executive director and staff are often mentioned for their accessibility and helpfulness. The nursing staff, in particular, is lauded for their exceptional care and friendliness, making residents feel like friends.

Several reviews mention the high quality of the food and the variety of activities available, including special events like Grandparents Day. The facility's cautious approach to COVID-19 and communication with families during the pandemic is also appreciated.

However, some reviews raise concerns about specific issues. One family experienced difficulties with billing and communication regarding salon services, leading to unauthorized charges. Another review expresses dissatisfaction with the level of care in the Memory Care unit, citing neglect and medical issues. There are also mentions of challenges with the transition to the facility and the need for better information sharing from the staff.

Despite these concerns, many families express gratitude for the care their loved ones received, highlighting the facility's beautiful environment and the staff's dedication to residents' well-being. The Blake at Malbis is described as a wonderful place for seniors, with a strong emphasis on creating a welcoming and engaging community.