Scenic Hills At The Monastery

Positive Reviews:

• Scenic Hills is praised for its caring and comfortable environment for residents, with a focus on happiness and comfort.
• Many reviewers highlight a family-like atmosphere for both residents and staff, making it feel like home.
• The facility is commended for its excellent therapy department and the comprehensive care provided, including long-term, short-term, memory care services, outpatient therapy, and respite stays.
• Employees express pride in working at Scenic Hills, noting the priority given to residents and the teamwork among staff.
• Family members recommend Scenic Hills for both short-term rehab and long-term care, appreciating the facility's cleanliness, friendly staff, and the quality of care.

Negative Reviews:

• Some reviews criticize the facility for prioritizing profit over patient care, with claims of mistreatment of employees and a lack of compassion from staff.
• Concerns are raised about slow response times, poor communication, and allegations of staff spreading rumors about residents.
• There are complaints about the facility's handling of visitation policies, with family members feeling restricted and concerned about what happens behind closed doors.

Mixed Feedback:

• While many reviews praise the caring nature of the staff and the quality of care, some express dissatisfaction with specific aspects of the facility's operations and staff behavior.
• The facility is both commended for its commitment to residents and criticized for alleged focus on financial gain over patient well-being.