Savannah Cottage Of Lakeland

Many reviews highlight the positive aspects of the community, noting its clean environment, natural lighting, and the use of open windows to enhance residents' well-being. The food, particularly from a Jamaican Chef, receives high praise for its presentation and quality. The staff, including the Activity Director and receptionist, are commended for their attentiveness, warmth, and ability to engage and calm residents effectively.

Several reviewers express their satisfaction with the community's transformation, describing it as homey and welcoming. The community's efforts in hosting events and making guests feel appreciated are also mentioned positively. The care and attention to detail in making residents and visitors feel special, such as the thoughtful gesture of a "Box of Sunshine," are highlighted as examples of the community's compassionate approach.

Feedback on the staff's professionalism and the quality of care provided to residents with dementia is generally positive. The community is described as a place where residents feel loved, safe, and well-adjusted. The importance of a caring and attentive staff is emphasized, with personal experiences underscoring the community's commitment to residents' well-being.

However, there are critical reviews concerning the treatment of residents and the management's response to concerns. One review alleges neglect and abuse, while another expresses dissatisfaction with the handling of a resident's health issue and the lack of communication and accountability from the community's management. These negative experiences contrast with the otherwise positive feedback, suggesting areas for improvement in care and communication.

Overall, the majority of reviews reflect a positive experience with the community, praising its environment, staff, and the quality of care provided. The few negative reviews highlight the need for continued attention to resident safety, communication, and responsiveness to concerns.