Sapphire at Firwood Gardens

Negative Reviews:

• Concerns about a new social worker's attitude being impolite.
• Facility is extremely short-staffed, with reports of staff ignoring residents and being on their cellphones. Food quality is poor, and residents' hygiene is neglected.
• Several incidents of a resident with dementia escaping the facility, resulting in injuries and lack of timely communication with the family.
• Reports of the facility being in a poor neighborhood, with a resident managing to leave the facility and return injured.
• Complaints about cleanliness, specifically mentioning a room smelling like urine and unclean bedding.
• Opinions that the facility is merely warehousing dementia patients without proper care or visiting opportunities.
• Comments on the facility's cleanliness being subpar.
• Former employee describes the workplace as terrible, citing poor management, inadequate resident care, and racism.
• Another employee highlights issues of abuse, neglect, understaffing, and mismanagement.

Positive Reviews:

• Some residents report receiving very good care.
• Staff praised for going the extra mile to assist a new resident with oxygen provider issues.
• One resident describes their experience as overall good, noting the facility exceeds others they've inquired about.
• Positive feedback about the office staff being helpful and caring towards residents and their families.
• A resident's contentment attributed to the care, events, and fellowship offered at the facility.