Sanford Health Sheldon Care Center

Positive Feedback:

• Visitors appreciate the friendly and helpful staff, noting that they treat residents and their families like family, especially during difficult times.
• Residents enjoy meals with nice portions and multiple choices for the main dish. Activities are held twice a day, ensuring engagement and social interaction.
• Compliance with Covid regulations is strictly followed, ensuring the safety and well-being of residents and visitors.

Areas for Improvement:

• Concerns have been raised about the accessibility of call buttons, with instances where they were placed out of reach of residents, potentially compromising their safety.
• Food quality has been a consistent issue, with complaints about the variety and quality of meals provided to residents. Despite attempts to address these concerns with the management, satisfactory improvements have not been observed.
• Staff turnover is mentioned as a problem, with the implication that it affects the consistency and quality of care. The departure of competent staff for better-paying positions elsewhere is a concern for some families.

Overall:

While there are areas that need attention, particularly regarding food quality and staff turnover, the caring and compassionate nature of the staff, adherence to safety regulations, and the range of activities available are highly valued by residents and their families.