Sandy Springs Place

Summary of Reviews:

• There are allegations of resident abuse and neglect, with reports of staff being abusive to residents.
• High staff turnover is a significant issue, with changes in key positions not being communicated to families. This has led to operational challenges, including difficulties in medication management and accessing necessary equipment.
• Some staff members, notably Challah and Mandy, have been praised for their helpfulness and pleasant demeanor, standing out positively amidst broader concerns.
• Customer service experiences vary, with some reporting rudeness and unprofessionalism from staff when seeking information or attempting to offer services.
• Despite the criticisms, there are positive reviews highlighting compassionate care, particularly in the memory care unit. Some families have expressed satisfaction with the care provided to their loved ones.
• Concerns about workplace culture and professionalism have been raised, including issues during the hiring process and orientation.
• There are reports of the facility being short-staffed, leading to blame among staff members and observed instances of resident mistreatment.
• Security concerns have been mentioned, including theft and scamming activities.
• Overall quality of life issues such as poor food quality, lack of responsiveness from staff, and rapid employee turnover have been noted.
• A senior living advisor has specifically warned against placing loved ones in facilities operated by a certain corporation, citing a focus on profit over care.
• Some residents and their families have experienced dissatisfaction with the facility's cleanliness, food quality, and responsiveness to needs, leading to calls for intervention from external parties.
• Despite the criticisms, there are families who are satisfied with the care provided, noting the facility's cheerful atmosphere, holiday decorations, and the variety of entertainment and celebrations offered.