Sandy Lake Rehabilitation And Care Center

Many reviews highlight the wonderful, resourceful, and caring staff at the facility, with specific praise for the great location and the surpassing of expectations for both residents and their families. The facility is described as beautiful, with excellent care, especially in the rehab department. Key staff members like Dr. Hernandez and Lori at the front desk receive special mentions for their thoughtful care and assistance.

However, some reviews point out issues such as difficulties with phone communication and less than satisfactory experiences with front desk staff during visits and interviews. Despite these concerns, the overall sentiment remains positive, with many families expressing gratitude for the care their loved ones receive.

Grace Ezenwa, the Activities Director, is frequently mentioned for her exceptional contribution to the facility. Her creativity, passion, and dedication to providing engaging activities and fostering a sense of community are highlighted as key factors in the positive experiences of both residents and volunteers. Other staff members, including Patti the Business Office Manager and Firdoushi Rahman, the Assistant Director of Nursing, are also commended for their professionalism and commitment to the residents' well-being.

While there is a report of gross negligence, the overwhelming majority of reviews celebrate the facility's caring environment, the variety of activities, and the positive impact on residents' lives. Volunteers and family members alike praise the facility for its welcoming atmosphere, the joy it brings to residents, and the exceptional care provided by the staff.

In summary, Sandy Lake Rehabilitation and Care Center is highly recommended by many for its dedicated staff, particularly for the efforts of the Activities Director, Grace Ezenwa, and the positive environment she helps create for residents.