Sandpiper Courtyard

Positive Feedback:

• Several reviews praise the staff for being friendly, knowledgeable, and helpful, specifically mentioning the facility business director for outstanding service.
• Many find the staff across various departments to be extremely friendly, from the front desk to activities, care staff, and management.
• The community has been described as newly updated and renovated, with excellent activities and outstanding care. It is also noted for being very clean.
• Some reviewers have had positive experiences with the care provided to their loved ones, mentioning that the staff is attentive and caring.
• One visitor highlighted a very positive experience during a tour, noting the professionalism and friendliness of the staff, including the housekeeper.

Negative Feedback:

• There are complaints about staff being unprofessional, with several incidents of workers mistreating residents or being overly engaged with their phones instead of attending to residents.
• One review describes a particularly distressing experience of a resident having to wait over 45 minutes for assistance, leading to an embarrassing situation.
• A few reviews express concerns about the overall care and attention given to residents, suggesting that the facility does not prioritize resident well-being.
• One individual shared a negative work experience, implying that the facility does not care about its employees.
• Another review criticizes the facility for being filled with drama and lacking in genuine care for the residents.

Mixed Feedback:

• While some reviews acknowledge efforts to address issues and improvements in the facility, they also mention that there have been missteps and ongoing issues that need resolution.
• Pricing is mentioned as comparable to other facilities in the area, with some seeing it as a concern while acknowledging the care provided.