San Pedro Manor

Positive Feedback:

• Great care and attention from nurses and staff, with a focus on patient and resident well-being.
• Significant improvements and positive changes under new management and company ownership.
• Employees describe a friendly, small-town atmosphere with a strong sense of community and teamwork.
• Residents appreciate the facility's services, including smoking accommodations, transportation for medical appointments, and the allowance of service animals.
• High praise for the facility's location, customer service, and the daily efforts to make stays comfortable and positive.
• Staff members find the work environment supportive, with benefits like health insurance and flexible schedules for students.
• Many activities and efforts to make meals appealing, with a focus on creating a homely and enjoyable environment for residents.

Negative Feedback:

• Delivery drivers report poor tipping behavior and rudeness from staff.
• Some complaints about unprofessional behavior from specific employees.
• Concerns about the facility's past, including legal issues and staff conduct.
• A stark warning describing the facility as a "death sentence," suggesting a severe lack of trust and satisfaction.

General Observations:

• The facility has undergone significant positive changes, with many noting improvements in care and atmosphere.
• Staff members express pride in their work and the community they serve, highlighting renovations and the joy residents bring.
• Despite some negative experiences, the overwhelming majority of feedback is positive, focusing on compassionate care, a welcoming environment, and effective management.