San Luis Care Center

Positive Experiences:

• Many reviewers highlighted the excellent care provided by nurses, CNAs, and the Director of Nurses, noting their dedication and compassion.
• Several family members of residents praised the facility for its cleanliness and the respectful, kind treatment their loved ones received.
• Therapy and nursing departments received commendations for their effective care, enabling some residents to return home.
• Precepting students and staff members expressed gratitude for the learning experience and the supportive, knowledgeable environment.
• Residents and their families appreciated the informative and helpful nature of the staff, contributing to a positive overall experience.
• A resident described feeling at home and supported by a caring and encouraging staff, highlighting the importance of a nurturing environment.

Negative Experiences:

• One review mentioned a lack of compassion and professionalism from the administration, suggesting a need for improvement in management.
• Concerns were raised about the care quality in some instances, including lost belongings, development of health issues, and inadequate hygiene practices.
• A visitor reported an offensive smell and lack of cleanliness throughout the facility, though they noted the staff's supportive nature.
• There was a report of an insensitive response from the nursing staff following a resident's passing, highlighting a need for more compassionate communication.

Mixed Feedback:

• While many reviews praised the facility for its care and staff, some pointed out areas needing improvement, particularly in administration and cleanliness.
• The majority of feedback was positive, with specific instances of negative experiences suggesting areas for the facility to address.