San Juan Capistrano Memory Care Community

Positive Reviews:

• Residents receive loving, attentive care and are treated with respect by a knowledgeable and friendly staff.
• Staff members, including nurses and caregivers, are praised for their dedication, creativity in care, and the genuine love they show towards residents.
• Many reviewers highlight the warm, loving community atmosphere, with special mention of the variety of activities, music, and the presence of friendly animals.
• The facility is noted for its cleanliness, excellent food, and the high level of personal care and attention to detail.
• Families appreciate the open communication and responsiveness of the administrative staff to concerns and needs.
• Several reviews commend Silverado for its specialized memory care and the safe, engaging environment it provides for residents with dementia.

Negative Review:

• One review criticizes the facility for poor communication with residents, perceived prioritization of profit over care, and staff burnout leading to a lack of genuine happiness among lower-paid employees.

Overall Sentiment:

The majority of reviews for Silverado are overwhelmingly positive, with families and visitors noting the exceptional care, loving environment, and the staff's dedication to residents' well-being. While there is a single negative review concerning staff treatment and management priorities, it stands in contrast to the numerous accounts of positive experiences and satisfaction with the level of care provided.