San Dimas Retirement Center

Negative Reviews:

• Residents are not properly tended to, with some wandering unsafely into the neighborhood and across busy streets without assistance.
• Staff is described as overworked, inappropriate, and lacking care for the residents, contributing to a disorganized and disrespectful environment.
• Complaints about hidden costs for employees, including background checks and mandatory CPR classes that are only reimbursed after a probation period.
• Food quality is a major concern among residents, with many complaining about the meals being horrible and leading to waste.
• Reports of poor cleanliness, with roaches mentioned, and concerns about resident safety and well-being, including inadequate response to residents' needs and inappropriate behavior from some residents.
• Issues with organization and administration, including failure to adhere to scheduled care such as shower days for residents.

Positive Reviews:

• Some reviews praise the staff for being kind, patient, and helpful.
• Facility is described as clean, with a friendly atmosphere, large rooms, and attentive staff who remember residents' names.
• Positive feedback on the overall environment, with one reviewer expressing a desire to work there due to its beautiful setting and great neighborhood.

Mixed Reviews:

• While some aspects like cleanliness are acknowledged, there are calls for improvement in areas such as resident care and administrative organization.
• Concerns raised about the facility's handling of complaints and the need for better advocacy for residents, including proper reporting of issues to relevant authorities.