Saint Therese Of Oxbow Lake

Positive Reviews:

• Beautiful grounds, helpful staff, and nice amenities are frequently mentioned.
• Many reviewers appreciate the staff's attitude and hard work, especially post-COVID.
• Residents and their families praise the well-maintained facilities and the sense of community among staff and residents.
• Several reviews highlight the excellent care in both the rehab unit and independent living, noting the staff's skill, responsiveness, and courtesy.
• Some reviewers specifically commend the professional and compassionate care from nurses, aides, and therapists, as well as the delicious food and overall attention to residents' well-being.
• The location and the overall environment are described as awesome by some reviewers.
• A social worker praised the Transitional Care Unit for exceptional care and successful transitions back home, highlighting effective communication and knowledge of community resources.

Negative Reviews:

• One review reports neglectful and borderline abusive staff, with specific incidents of unresponsiveness to residents' needs.
• Concerns about management and the inability to retain good staff are mentioned, affecting the quality of care and services.
• Some reviewers express dissatisfaction with the level of care, citing instances of untrained or insufficient staff leading to inadequate assistance for residents.
• There are complaints about the facility's responsiveness and sense of urgency in emergency situations, as well as a lack of compassion from some staff members.
• Issues with lost personal items and unmet promises for reimbursement are also highlighted.

Mixed Feedback:

• While many reviews praise the staff and facilities, others urge potential clients to do thorough research due to concerns about care quality and management.
• The facility's appearance and amenities are generally well-regarded, but some experiences suggest a discrepancy between the physical environment and the level of care provided.