Sagebrook Senior Living At Bellevue

Negative Experiences:

• One reviewer reported a very negative experience, citing disrespectful staff, poor management, and terrible food, leading to the decision to move their grandfather out in less than a month.
• Another review criticized the facility for not cleaning rooms despite the high monthly cost, and when questioned, the director dismissed the concern.
• Complaints about corporate priorities, mentioning a lack of respect for individuals' time during an appointment setup and a focus on sales goals over service.
• Some reviews noted ongoing staff turnover, inadequate activities, and only adequate food, though there were mentions of recent improvements in food quality and room cleaning.

Positive Experiences:

• Several reviews praised the facility for its clean environment, good food, and the range of activities available, particularly highlighting the efforts of the activity director.
• Staff were commended for being accommodating, friendly, and professional, with specific mentions of their responsiveness to residents' needs and effective communication with families.
• Positive remarks about the facility's management changes, with new leadership bringing improvements and better staff engagement.
• Many reviewers appreciated the community feel, the homelike atmosphere, and the inclusion of pets, with one noting the facility felt like family.
• High praise for the level of care provided, including personalized attention, excellent meals, and a variety of extracurricular activities.
• Comments on the fair pricing, straightforward costs, and the value provided by the facility, including housekeeping and laundry services at no extra charge.

General Feedback:

• Residents and their families have had mixed experiences, with some expressing dissatisfaction with certain aspects of the service, while many others have found the facility to be a welcoming, caring, and engaging environment for their loved ones.
• The facility has undergone management changes that have been well-received, indicating a commitment to improvement and resident satisfaction.