Ruth's House - JGS Lifecare

Negative Reviews Summary:

• Several reviews report severe understaffing leading to neglect, such as residents sitting in their own waste, not receiving medication on time, and receiving cold or no food.
• There are complaints about the internal culture, with reports of staff bickering, gossiping, and a high school-like atmosphere. Some staff members reportedly focus more on saving their own positions rather than caring for residents or supporting each other.
• There are allegations of mismanagement, including wrongful terminations, failure to address serious issues, and a lack of accountability.
• Communication issues are highlighted, including a lack of translators for non-English speaking residents, contributing to their suffering.
• Some reviews express frustration with the facility's response to pain management and medical needs, describing situations where residents were left in pain due to administrative or procedural delays.

Positive Reviews Summary:

• One review praises the facility for its charming atmosphere, including regular picnics, lively music during meals, and attentive staff who cater to individual needs.
• The physical therapy department receives commendation for its devoted care.
• There's appreciation for the facility's cleanliness and the efforts of maintenance staff.
• One reviewer notes significant improvement in their concerns after contacting operations, highlighting effective communication and resolution of issues.
• A few reviews describe the facility as wonderful and caring, with one individual even considering reserving their own stay in the future.

Mixed Reviews Summary:

• Some reviews offer a balanced view, acknowledging both the facility's strengths, such as its appearance and some dedicated staff, and its weaknesses, like slow response times and certain staff attitudes.
• There's a mention of the facility's good pay, despite the negative aspects of the work environment.